This policy explains how Zojirushi handles information submitted through this B2B website. We collect inquiry details such as name, company, email, phone, country, product interest, target market and project notes so our team can respond to sourcing, private-label and distributor requests. We may also receive technical information from normal website access, including browser type, pages visited and search terms used on the site.
Submitted information is used to evaluate appliance program fit, prepare a response, coordinate sample planning and improve website content for buyers. We do not sell inquiry information. We may share necessary details with internal sales, engineering, packaging or compliance personnel who need the information to answer the request. If a project requires external testing, logistics or documentation support, additional sharing will be handled through the commercial communication for that project.
We keep inquiry records for a reasonable period to manage follow-up, quote history and service continuity. You may ask us to update or remove contact information unless retention is required for legitimate business records or legal obligations. Please avoid submitting confidential product concepts until a suitable confidentiality arrangement is in place.
We use reasonable administrative and technical measures to protect submitted information, but no internet transmission is completely secure. By using the website, you understand that form submission is a first contact channel and should not include highly sensitive personal or technical data unless requested through a protected commercial process.